Overview

Moveworks is an AI platform that focuses on automating internal support for large enterprises, encompassing IT, HR, and facilities. The platform utilizes natural language understanding (NLU) and generative AI to interpret employee requests, resolve issues, and provide information through conversational interfaces. Its core functionality is to reduce the volume of tickets handled by human support agents by enabling employees to self-serve through chat applications like Microsoft Teams or Slack, as well as email and web portals [source]. The system is designed to integrate with existing enterprise resource planning (ERP) and service management systems, such as ServiceNow, Workday, and Salesforce, to access relevant data and execute actions.

The platform's AI Copilot acts as a virtual agent that can understand complex, unstructured employee queries, even those with ambiguity or jargon. It then attempts to resolve these requests automatically by fetching relevant knowledge base articles, initiating workflows, or connecting employees to the appropriate human expert if automation is not possible. This approach aims to improve employee satisfaction by providing immediate assistance and to increase operational efficiency by freeing up support staff to focus on more complex issues. Moveworks targets organizations with a significant volume of internal support requests where manual processing leads to delays and high operational costs. The system's ability to learn from past interactions and adapt to an organization's specific knowledge base is a central component of its value proposition.

Moveworks is positioned as a solution for enterprises looking to enhance their digital employee experience. Its effectiveness is often measured by metrics such as resolution rate, time to resolution, and reduction in support tickets. The platform's architectural design emphasizes security and compliance, holding certifications like SOC 2 Type II, GDPR, ISO 27001, and HIPAA [source]. According to industry analysis, the adoption of conversational AI in enterprise IT service management (ITSM) is growing as organizations seek to automate routine tasks and improve service delivery [source]. Moveworks aims to address this market need by providing a specialized AI solution for internal enterprise support.

Key features

  • AI Copilot: A conversational AI agent that understands natural language requests across various internal domains (IT, HR, facilities) and provides automated resolutions or relevant information.
  • Employee Experience Platform: A unified interface for employees to submit requests, get answers, and track issues through preferred communication channels like Slack, Microsoft Teams, or email.
  • Knowledge Management Integration: Connects with existing knowledge bases (e.g., SharePoint, Confluence) to retrieve and deliver accurate information in response to employee queries.
  • Workflow Automation: Automates routine tasks and processes, such as password resets, software access provisioning, or submitting HR forms, by integrating with backend systems.
  • Proactive Communications: Delivers targeted, personalized communications to employees regarding service outages, policy updates, or system changes.
  • Analytics and Reporting: Provides dashboards and reports on resolution rates, common issues, employee satisfaction, and operational efficiency gains.
  • Multi-language Support: Designed to support employee interactions in multiple languages to accommodate global workforces.
  • Enterprise System Connectors: Pre-built integrations with common enterprise applications like ServiceNow, Workday, Salesforce, and Microsoft 365.

Pricing

Moveworks utilizes a custom enterprise pricing model. Specific pricing information is not publicly disclosed and is typically determined based on factors such as the size of the organization, the scope of deployment (e.g., number of employees, departments covered), and the specific features and integrations required. Prospective clients generally engage directly with Moveworks' sales team to obtain a tailored quote.

Pricing Model Details As-of Date
Custom Enterprise Pricing Pricing is customized per client, based on organizational size, scope of deployment, and specific feature requirements. May 2026

For detailed pricing inquiries, direct consultation with Moveworks is recommended [source].

Common integrations

Moveworks is designed to integrate with a range of enterprise systems to function effectively across IT, HR, and facilities. Key integration categories include:

  • IT Service Management (ITSM): ServiceNow, Jira Service Management, Freshservice [source]
  • HR Information Systems (HRIS): Workday, SAP SuccessFactors, Oracle HCM Cloud
  • Collaboration Platforms: Microsoft Teams, Slack, Google Chat
  • Knowledge Bases: SharePoint, Confluence, Google Drive, Zendesk Guide
  • Identity & Access Management: Okta, Azure Active Directory
  • CRM Systems: Salesforce
  • Enterprise Resource Planning (ERP): SAP, Oracle EBS

Alternatives

  • ServiceNow: Offers a broad IT service management (ITSM) platform with virtual agent capabilities and extensive workflow automation.
  • Freshservice: Provides an IT service desk solution with AI-powered chatbots and incident management features.
  • Espresso: Focuses on intelligent automation for enterprise IT support and employee experience.

Getting started

Moveworks primarily offers a platform for building conversational AI solutions for enterprise use cases, rather than a direct API for developers. Integration is typically through connectors to existing enterprise systems like ServiceNow, Workday, and Microsoft Teams. The setup process usually involves configuring these connectors and training the AI on an organization's specific knowledge base and workflows. A typical initial configuration for an enterprise might involve:

  1. Establishing connectivity to the organization's ITSM platform (e.g., ServiceNow).
  2. Connecting to the organization's HRIS (e.g., Workday) for HR-related inquiries.
  3. Integrating with a primary communication channel (e.g., Microsoft Teams or Slack).
  4. Ingesting knowledge base articles and policy documents for the AI to reference.
  5. Defining initial automated workflows for common requests (e.g., password resets).

While direct developer API access for custom bot development is not the primary model, administrators and integrators interact with the platform through its configuration interfaces and connectors. For example, setting up a new integration might involve steps similar to configuring a connector for a custom application within the Moveworks platform, which often uses standardized authentication methods like OAuth or API keys.

Below is a conceptual representation of how an integration might be configured programmatically, assuming a hypothetical SDK or API for managing connectors. This is illustrative, as Moveworks emphasizes platform configuration over direct code for most use cases.

# This is a conceptual example for illustration purposes.
# Moveworks primarily uses platform configurations and pre-built connectors.
# Consult Moveworks documentation for actual integration procedures.

import requests
import json

def configure_servicenow_connector(api_key, instance_url, client_id, client_secret):
    """
    Configures a hypothetical ServiceNow connector within the Moveworks platform.
    """
    connector_endpoint = "https://api.moveworks.com/v1/connectors/servicenow" # Hypothetical API endpoint
    headers = {
        "Authorization": f"Bearer {api_key}",
        "Content-Type": "application/json"
    }
    payload = {
        "connector_type": "servicenow",
        "config": {
            "instance_url": instance_url,
            "oauth_client_id": client_id,
            "oauth_client_secret": client_secret,
            "scope": "read write"
        },
        "status": "enabled"
    }

    try:
        response = requests.post(connector_endpoint, headers=headers, data=json.dumps(payload))
        response.raise_for_status() # Raise an HTTPError for bad responses (4xx or 5xx)
        print("ServiceNow connector configured successfully.")
        return response.json()
    except requests.exceptions.HTTPError as err:
        print(f"HTTP error occurred: {err}")
        print(f"Response: {response.text}")
        return None
    except requests.exceptions.RequestException as err:
        print(f"An error occurred: {err}")
        return None

# Example usage (replace with actual credentials and endpoint if available)
# moveworks_api_key = "YOUR_MOVEWORKS_ADMIN_API_KEY"
# servicenow_instance = "https://yourcompany.servicenow.com"
# servicenow_client_id = "YOUR_SN_OAUTH_CLIENT_ID"
# servicenow_client_secret = "YOUR_SN_OAUTH_CLIENT_SECRET"

# # configure_servicenow_connector(moveworks_api_key, servicenow_instance, servicenow_client_id, servicenow_client_secret)

print("Consult official Moveworks documentation for integration details: ")
print("https://support.moveworks.com/hc/en-us/categories/1500001099161-Integrations")

For actual integration and setup, enterprises would typically follow the official Moveworks documentation and work with their implementation teams [source].